The Spirit of the Position:

Hiring Customer Service Ambassador (CSA) responsible for educating and creating a welcoming atmosphere for customers and clients of the on-street parking system in Nashville, TN. Ambassadors will provide excellent customer service, to include answering inbound calls, responding to inquiries, resolving complaints, troubleshooting any issues that are reported, and providing accurate parking system information.

Principal Job Duties:

• · Greet customers in a friendly manner, is responsive and timely with correspondence and problem resolution, and display a caring attitude while answering calls.
• · Develop a rapport with the customer base.
• · Develop proficiency in the use of computer systems used to answer customer calls and track customer issues.
• · Help customers obtain and purchase parking permits.
• · Adhere to standard responses when making and receiving calls and addressing routine inquiries.
• · Assist customers in paying or disputing citations
• · Remain up to date on any parking system information that may need to be relayed to customers.
• · Respond to all requests received in the email account.
• · Demonstrate continuous process improvement by providing feedback to management about the parking system and online permit system.
• · Maintain the electronic document filing system
• · Perform permit fulfillment and mailings.
• · Other related duties as assigned.
• · Follow-up with customer by collecting and analyzing customer feedback.
• · Flexible Hours, including nights and weekends.
• · Keep accurate records and document customer service actions and discussion.

Requirements

Education:

· High school diploma or GED required. College degree preferred.

Experience:

• · Strong customer service experience.
• · Strong understanding of computer systems.
• · Call center experience is preferred but not required.
• · Knowledge of Microsoft Office applications, including Excel, Word, Power Point, and Outlook.

Skills:

• · Ability to communicate professionally and effectively.
• · Excellent phone, interpersonal, and organizational skills.
• · Ability to speak, read, and comprehend the English language.
• · Bilingual abilities are preferred but not required.
• · Must be open to feedback, differing opinions, and other points of view.
• · Demonstrates a sense of urgency and timeliness.
• · Demonstrates the ability to seek improvement.
• · Excellent team building and interpersonal skills.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-exempt

Chandler Campbelle & Daschle, LLC is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.